Orders may be canceled by the customer within a limited timeframe after purchase. Please review the terms below carefully before submitting a cancellation request.

🔹 Standard Cancellations:

• All canceled orders are subject to a 20% cancellation fee.
• This fee covers payment processing, inventory allocation, and administrative costs.

🔹 Processing Time Considerations:

• If your order is already in production, packaging, or has been prepared for shipment, it may not be eligible for cancellation.
• In-stock orders are often processed within 24–48 hours. Made-to-order or specialty parts may begin processing immediately upon confirmation.

🔹 How to Request a Cancellation:

• To request a cancellation, contact us as soon as possible at [your email, chat box, or contact form link].
• Include your order number and full name.
• We will review your request and inform you whether the cancellation can be processed.

🔹 Exceptions:

• Once an order has shipped, it cannot be canceled. You must follow our return policy instead.

All items listed as “in stock” will be shipped within 2-3 business days. Items listed as “pre-order” will have a shipping estimate listed in the items description. All items will require signature upon arrival. Holidays may affect shipping times.

Returns will be accepted within 30 days of delivery. Returns will not be accepted if items have been installed or there is visible signs of mounting wear. Buyer may be required to pay a 20% restocking fee, and/or provide their own return shipping label. If there is any quality issues with the item, the buyer will receive a full refund, or provided the opportunity to sent exchange the item.

Items damaged during shipping will be returned and exchanged. Items installed will not be accepted as a return.

If you have any other questions regarding our carbon fiber products, feel free to send us an email and we will respond as quickly as we can. We are continuing to expand, with new products for many different manufacturers/makes and models. If we do not currently offer products for your vehicle, let us know as that may change in the future.

You can reach us through our online store chat, located in the corner of our website. Our team responds quickly during business hours: Monday to Sunday, 7:00 AM to 9:00 PM Central Time. You can also email us at info@nwcarbonhaus.com. We're here to help!

Yes, we ship internationally!

Yes, we proudly offer discounts for military members and veterans as a token of our appreciation for their service. Feel free to ask for a military discount in our chat box below! You'll just need to provide proof of military or veteran status.

We also provide other discounts for everyone to enjoy—be sure to check out our current promotions!

No, we offer carbon fiber products for a variety of brands, including Toyota, Chevrolet, and Lamborghini. Additionally, we’ll soon be expanding to include Mercedes, Audi, Lexus, Infiniti, Tesla, and Porsche.